Website Terms

Ozzie Spark Services is operated by:

Frederik Muller trading as Ozzie Spark
ABN 11 317 453 573
Middle Ridge, Queensland 4350, Australia
Email: infoozziespark@gmail.com

We provide services that may include:

• websites and landing pages;
• web apps and internal tools;
• online ordering and booking systems;
• workflow and business systems;
• AI-assisted solutions;
• automation;
• portals and dashboards;
• integrations;
• improvements to existing digital systems; and
• related digital consulting, setup, hosting and support.

We are based in Australia and may work with clients internationally.

You are welcome to contact us about an idea, problem or possible project without obligation. An initial enquiry or conversation does not create a binding obligation for either party to proceed with a project.

We may confirm that we can help, request more information, recommend an existing platform or alternative, suggest a different approach, refer you elsewhere, or advise honestly that we are unable to assist.

Unless otherwise expressly agreed, no charge applies for submitting an enquiry or having an initial discussion about whether we may be able to help.

Before paid project work begins, we may provide a written quote, proposal, scope or other agreement describing the work, deliverables, price or pricing method, deposits or milestones, estimated timing, hosting or support, third-party costs, client responsibilities and any project-specific conditions.

A project becomes binding when the relevant proposal or agreement is accepted in the manner specified. If there is a conflict between these general Terms and a specific written project agreement, the project agreement takes priority for that project.

We will provide the work described in the agreed scope. Requests outside that scope may require additional time or fees, affect delivery estimates, or require a revised quote. We will endeavour to identify material scope changes before carrying out additional chargeable work.

To allow us to perform the work, you agree to provide reasonably required information, content, approvals, access, feedback and decisions, and to share credentials only through appropriate secure methods. You are responsible for ensuring materials you provide are accurate and that you have the right to use them. Delays in receiving these may affect timing.

Project fees will be set out in the applicable quote, proposal or agreement. Unless stated otherwise, prices are in Australian dollars, and GST will be handled in accordance with applicable Australian tax requirements. Invoices must be paid by the due date stated.

Many projects use third-party services such as domains, hosting, payment processors, email, AI, database or cloud providers, booking or point-of-sale platforms and APIs. Where practical, we will explain significant third-party costs before implementation. These services are subject to their own pricing, terms and availability, and unless expressly included in our fee, their charges are the client’s responsibility.

Where a project requires ongoing hosting, maintenance or support, the fee, inclusions, service period, cancellation arrangements and third-party costs will be explained separately. Unless expressly agreed, the original build price does not create an unlimited or lifetime support obligation, and support does not mean continuous 24-hour monitoring.

Any delivery date or timeframe is an estimate unless specifically agreed in writing as a firm deadline. Timing may be affected by feedback, scope changes, third-party providers, technical issues or events outside our reasonable control. We will aim to communicate material delays.

We will take reasonable steps appropriate to the project to test work before delivery. Clients should review delivered work and tell us within a reasonable period of any apparent problem. Where a genuine defect falls within the agreed scope, we will work with you on an appropriate solution, subject to applicable law and the project agreement.

Ozzie Spark Services uses modern development and AI-assisted tools. AI-assisted output may require review, correction or further development, and we do not guarantee that any AI system or output will always be accurate, complete or suitable for every purpose. We remain responsible for the services we have agreed to provide, subject to these Terms, the project agreement and applicable law.

Unless expressly agreed otherwise, Ozzie Spark Services does not provide legal, financial, medical, professional engineering or other licensed professional advice, or regulatory certification.

Where a digital product involves legal, compliance, health, financial, safety or other specialist subject matter, the client remains responsible for obtaining appropriate professional review. A digital system can assist with processes and records but does not by itself make a business compliant with a law, standard or certification scheme.

Ownership and licensing of custom deliverables will be determined by the applicable project agreement. Unless specifically transferred in writing, Ozzie Spark Services retains ownership of the Ozzie Spark name and branding, Ozzie Spark-owned products, pre-existing intellectual property, and reusable tools, components, methods and know-how.

Clients retain ownership of their own content, trademarks, data and materials. Third-party components remain subject to their licences. The content and branding on this website may not be copied or reused without permission.

We may refer to completed work as an example of our services, but will not intentionally publish private client data, credentials or confidential information. A client may tell us if a project or particular information must remain confidential.

Each party should take reasonable steps to protect confidential information received from the other in connection with a project. More detailed confidentiality requirements may be agreed for individual projects.

Where a project uses third-party accounts, we may recommend they be created in, or transferred to, the client’s name where practical. Clients are responsible for safeguarding credentials under their control.

Unless expressly agreed, clients should keep their own copies of important source material, records and content. Specific backup, retention or data-residency requirements should be agreed before relying on them.

This website links to Ozzie Spark, KitchenCheck, other Ozzie Spark products, client projects and third-party websites. Those products and websites may have their own terms, privacy policies and subscription conditions, which apply when you use them. These Website Terms do not replace them.

We aim to keep information on this website accurate and useful. General website content is provided for information only and is not a binding quote, guarantee or professional advice. Specific commitments will be set out in the relevant project agreement.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or other protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Where consumer guarantees apply to our services, those rights apply in addition to these Terms.

To the maximum extent permitted by law, Ozzie Spark Services is not liable for indirect, incidental, special or consequential loss arising from circumstances outside our reasonable control. Nothing in these Terms excludes or limits liability where doing so would be unlawful. Any limitations in a project agreement are also subject to rights and remedies that cannot lawfully be excluded.

A project may be paused or terminated in accordance with its agreement. We may also suspend work where reasonably necessary because of overdue payment, missing information or access, unlawful or unsafe instructions, misuse of systems, a material breach, or circumstances that make continued performance impractical or unlawful. Fees for work properly performed and committed third-party costs remain payable to the extent permitted by law.

You must not use this website, our services or systems we provide to break the law, infringe others' rights, distribute malware, gain unauthorised access, commit fraud, harass others, or interfere with the security or operation of our infrastructure. You must not submit spam or automated messages through the contact form.

We may update these Terms from time to time. The current version will be published on this page with its updated date. Changes will not retrospectively alter an accepted project agreement unless agreed or required by law.

These Terms are governed by the laws of Queensland, Australia. Subject to any rights that cannot lawfully be excluded, disputes relating to these Terms are subject to the jurisdiction of the courts and tribunals of Queensland.

Questions about these Terms may be sent to:

Frederik Muller trading as Ozzie Spark
ABN 11 317 453 573
Middle Ridge, Queensland 4350, Australia
Email: infoozziespark@gmail.com