Privacy Policy

Ozzie Spark Services is operated by:

Frederik Muller trading as Ozzie Spark
ABN 11 317 453 573
Middle Ridge, Queensland 4350, Australia
Email: infoozziespark@gmail.com

Ozzie Spark Services provides website, app, automation, AI, workflow and other digital solution services to individuals, businesses and organisations in Australia and internationally.

Depending on how you interact with us, we may collect information such as:

• your name;
• email address;
• business or organisation name;
• information you provide about an idea, project, problem or service enquiry;
• budget or timing information you choose to provide;
• correspondence between you and Ozzie Spark Services;
• information required to scope, quote, build, support or maintain a project;
• technical information generated when you use the website, such as IP address, browser type, device information, access time, referring page and server or security logs; and
• other information you choose to provide to us.

Please do not send sensitive or confidential information through the general contact form unless it is genuinely necessary.

If a project later requires us to handle confidential, sensitive, employee, customer or other protected information, the appropriate arrangements should be agreed as part of that project.

We may collect personal information when you:

• submit the contact form;
• email us directly;
• communicate with us about a potential or existing project;
• engage Ozzie Spark Services to provide services;
• use or browse the website; or
• otherwise voluntarily provide information to us.

Some technical information may also be collected automatically by our hosting, security and infrastructure providers as part of operating and protecting the website.

We may use personal information to:

• respond to enquiries;
• understand what you are trying to build or solve;
• assess whether we can assist you;
• prepare proposals, estimates or project scopes;
• communicate with you about projects;
• provide, maintain and support agreed services;
• operate, secure and improve the website;
• detect spam, abuse, security incidents or technical problems;
• maintain appropriate business and administrative records;
• comply with legal, regulatory, tax or accounting requirements; and
• exercise or defend our legal rights where necessary.

You do not need to know what technical solution you need before contacting us. Information you provide about your situation is used to understand your enquiry and determine whether and how we may be able to help.

The website is built and hosted using Lovable. When you submit the contact form, the details you enter (name, email, optional business name and message) are processed on the website’s server and sent as an email using Resend, an email delivery provider, from noreply@ozziesparkservices.com to infoozziespark@gmail.com, a Google Gmail inbox.

The contact form does not store your enquiry in a website database, and no automatic confirmation email is sent to you. We will reply to you directly by email.

The website uses server-side safeguards intended to reduce spam and misuse, which may include validation, rate limiting, timing checks and a hidden honeypot field. To apply rate limiting, your IP address may be processed briefly and is not kept as a record.

We use third-party service providers to operate our website and business, including providers for:

• website building, hosting and infrastructure (Lovable and its infrastructure providers);
• email delivery (Resend);
• email hosting (Google Gmail);
• security and monitoring;
• development and deployment tools; and
• domain and DNS services.

These providers may process limited personal information on our behalf where necessary to provide their services. We seek to use reputable providers and limit the information made available to them to what is reasonably required.

Some technology providers we use operate infrastructure, personnel or subprocessors outside Australia, including in the United States. As a result, personal information may in some circumstances be processed or stored outside Australia.

Where Australian privacy laws relating to overseas handling or disclosure apply, we will take reasonable steps required by applicable law in relation to that handling.

If a client project requires Australian-only data residency or other specific data-location requirements, those requirements should be agreed before the project begins.

Ozzie Spark Services uses modern development and AI-assisted tools as part of its work. Depending on the project, these tools may assist with planning, coding, debugging, drafting, analysis, design, testing and development workflows.

We do not intentionally submit confidential client information to an AI service unless doing so is appropriate for the work and consistent with the relevant project arrangements.

Clients should tell us before providing information that is subject to particular confidentiality, privacy, security, residency or regulatory requirements.

The website uses only technologies required for normal operation, security and functionality. It does not currently use advertising trackers.

If analytics or other non-essential tracking technologies are introduced, this Privacy Policy and any required notices or consent mechanisms will be updated as appropriate.

Your browser may allow you to restrict or block cookies, although doing so may affect some website functionality.

Submitting an enquiry does not subscribe you to a marketing mailing list.

If we introduce newsletters or promotional email subscriptions in the future, we will provide an appropriate opt-in and unsubscribe mechanism.

We may communicate directly with existing or prospective clients about an enquiry or project where reasonably necessary to respond to them or provide the requested service.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business and record-keeping requirements, dispute management, security, and applicable legal obligations.

We may delete or de-identify information when it is no longer reasonably required, subject to any lawful need to retain it.

We take reasonable steps to protect information against loss, misuse, interference, unauthorised access, modification or disclosure. Measures may include:

• secure (HTTPS) website connections;
• access controls;
• server-side handling of secrets and credentials;
• security updates;
• spam and abuse controls; and
• reputable infrastructure providers.

No internet-based system can be guaranteed to be completely secure, and you should take care when deciding what information to send electronically.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before fulfilling a request. Some information may need to be retained where required or permitted by law.

If you have a question or concern about how your personal information has been handled, contact us at infoozziespark@gmail.com. We will consider your enquiry or complaint and aim to respond appropriately.

Where applicable, you may also contact the relevant privacy regulator, such as the Office of the Australian Information Commissioner (OAIC).

Ozzie Spark Services is based in Australia but the website may be accessed internationally. If privacy laws in your country provide rights that apply to our handling of your personal information, you may contact us to exercise those rights.

Nothing in this Privacy Policy is intended to limit any privacy or data-protection rights that cannot lawfully be excluded.

The website links to other websites, including Ozzie Spark products, client projects and third-party platforms. Those websites may have their own privacy policies and data-handling practices.

This Privacy Policy applies specifically to Ozzie Spark Services and does not govern independently operated external websites.

We may update this Privacy Policy as the website, our services, technology providers or legal obligations change. The current version will be published on this page with an updated date.

For privacy questions or requests:

Frederik Muller trading as Ozzie Spark
ABN 11 317 453 573
Middle Ridge, Queensland 4350, Australia
Email: infoozziespark@gmail.com