Ozzie Spark Services respects your privacy and aims to be clear about how personal information is collected and handled when you visit our website, contact us, or engage us to provide services.
This Privacy Policy applies to the Ozzie Spark Services website at ozziesparkservices.com and to enquiries made through that website.
1. Who we are
Ozzie Spark Services is operated by:
Frederik Rynaard Muller trading as Ozzie Spark
ABN: 11 317 453 573
Middle Ridge, Queensland 4350, Australia
Email: infoozziespark@gmail.com
Ozzie Spark Services provides website, app, automation, AI, workflow and other digital solution services to individuals, businesses and organisations in Australia and internationally.
2. Information we may collect
Depending on how you interact with us, we may collect information such as:
- your name;
- email address;
- business or organisation name;
- information you provide about an idea, project, problem or service enquiry;
- budget or timing information you choose to provide;
- correspondence between you and Ozzie Spark Services;
- information required to scope, quote, build, support or maintain a project;
- technical information generated when you use the website, such as IP address, browser type, device information, access time, referring page and server or security logs; and
- other information you choose to provide to us.
Please do not send sensitive or confidential information through the general contact form unless it is genuinely necessary.
If a project later requires us to handle confidential, sensitive, employee, customer or other protected information, the appropriate arrangements should be agreed as part of that project.
3. How we collect information
We may collect personal information when you:
- submit the contact or enquiry form;
- email us directly;
- communicate with us about a potential or existing project;
- engage Ozzie Spark Services to provide services;
- use or browse the website; or
- otherwise voluntarily provide information to us.
Some technical information may also be collected automatically by our hosting, security and infrastructure providers as part of operating and protecting the website.
4. Why we use your information
We may use personal information to:
- respond to enquiries;
- understand what you are trying to build or solve;
- assess whether we can assist you;
- prepare proposals, estimates or project scopes;
- communicate with you about projects;
- provide, maintain and support agreed services;
- operate, secure and improve the website;
- detect spam, abuse, security incidents or technical problems;
- maintain appropriate business and administrative records;
- comply with legal, regulatory, tax or accounting requirements; and
- exercise or defend our legal rights where necessary.
We do not require you to know what technical solution you need before contacting us. Information you provide about your situation is used to understand your enquiry and determine whether and how we may be able to help.
5. Contact form and email delivery
When you submit an enquiry through the website, the information you enter is transmitted through our website infrastructure and email delivery systems so that we can receive and respond to your message.
We currently use Resend as an email delivery provider for website enquiries.
Messages sent through the contact form are delivered to infoozziespark@gmail.com. A confirmation email may also be sent to the email address you provide.
The website uses server-side safeguards intended to reduce spam and misuse, which may include validation, rate limiting, duplicate-submission controls, timing checks and honeypot fields.
6. Service providers
We may use third-party service providers to operate our website and business, including providers for:
- website hosting and infrastructure;
- databases and storage;
- email delivery;
- security and monitoring;
- development and deployment tools;
- domain and DNS services; and
- analytics, if analytics are enabled.
These providers may process limited personal information on our behalf where necessary to provide their services.
We seek to use reputable providers and limit the information made available to them to what is reasonably required for the relevant service.
7. Overseas processing
Some technology providers we use may operate infrastructure, personnel or subprocessors outside Australia.
As a result, personal information may in some circumstances be processed or stored outside Australia.
The countries involved may vary depending on the particular provider and its infrastructure.
Where Australian privacy laws relating to overseas handling or disclosure apply, we will take reasonable steps required by applicable law in relation to that handling.
If a particular client project requires Australian-only data residency or other specific data-location requirements, those requirements should be agreed before the project begins.
8. AI and development tools
Ozzie Spark Services uses modern development and AI-assisted tools as part of its work.
Depending on the nature of a project, these tools may assist with activities such as:
- planning;
- coding;
- debugging;
- drafting;
- analysis;
- design;
- testing; and
- development workflows.
We do not intentionally submit confidential client information to an AI service unless doing so is appropriate for the work and consistent with the relevant project arrangements.
Clients should tell us before providing information that is subject to particular confidentiality, privacy, security, residency or regulatory requirements.
9. Analytics and cookies
The website may use essential technologies required for normal operation, security and functionality.
If analytics or other non-essential tracking technologies are introduced, this Privacy Policy and any required notices or consent mechanisms will be updated as appropriate.
We do not currently intend to use the Ozzie Spark Services website as an advertising-tracking platform.
Your browser may allow you to restrict or block cookies, although doing so may affect some website functionality.
10. Marketing
Submitting an enquiry does not automatically subscribe you to a marketing mailing list.
If we introduce newsletters or promotional email subscriptions in the future, we will provide an appropriate opt-in and unsubscribe mechanism.
We may communicate directly with existing or prospective clients about an enquiry or project where reasonably necessary to respond to them or provide the requested service.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business and record-keeping requirements, dispute management, security, and applicable legal obligations.
Different types of information may be kept for different periods.
We may delete or de-identify information when it is no longer reasonably required, subject to any lawful need to retain it.
12. Security
We take reasonable steps to protect information against loss, misuse, interference, unauthorised access, modification or disclosure.
Measures may include:
- secure website connections;
- access controls;
- server-side processing of secrets and credentials;
- security updates;
- protected administration areas;
- spam and abuse controls; and
- reputable infrastructure providers.
No internet-based system can be guaranteed to be completely secure, and you should take care when deciding what information to send electronically.
13. Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before fulfilling a request.
Some information may need to be retained where required or permitted by law.
14. Privacy enquiries and complaints
If you have a question or concern about how your personal information has been handled, contact:
Ozzie Spark Services
Email: infoozziespark@gmail.com
Location: Middle Ridge, Queensland 4350, Australia
We will consider your enquiry or complaint and aim to respond appropriately.
Where applicable, you may also have the right to contact the relevant privacy or data-protection regulator in your jurisdiction.
15. International visitors
Ozzie Spark Services is based in Australia but the website may be accessed internationally.
If privacy laws in your country provide rights that apply to our handling of your personal information, you may contact us to exercise those rights.
Nothing in this Privacy Policy is intended to limit any privacy or data-protection rights that cannot lawfully be excluded.
16. Links to other websites and products
The website may link to other websites, including Ozzie Spark products, client projects and third-party platforms.
Those websites may have their own privacy policies and data-handling practices.
This Privacy Policy applies specifically to Ozzie Spark Services and does not automatically govern independently operated external websites.
17. Changes to this policy
We may update this Privacy Policy as the website, our services, technology providers or legal obligations change.
The current version will be published on this page with an updated effective date.
Material changes will not be applied retrospectively where doing so would be unlawful.
18. Contact
For privacy questions or requests:
Ozzie Spark Services
Frederik Rynaard Muller trading as Ozzie Spark
ABN 11 317 453 573
Middle Ridge, Queensland 4350, Australia
infoozziespark@gmail.com